An Update: Everlane Swing Trench
Monday, September 15, 2014I bought my Everlane swing trench jacket back in April of this year. I only wore it a handful of times before putting it away until fall. In the middle of the summer, I received an email from the Everlane team saying that while the trench I bought is water-resistant, it isn't as water-resistant as they'd like. They've fixed the problem and is sending me a new one free of charge. Wait, what?! This kind of customer service is unheard of! I was completely.blown.away. I already valued Everlane's business approach, but standing behind their products like this? I'm a customer for life.
For reference (not included in my April post), size XS measures approximately: 14" shoulder-to shoulder, 24" sleeve length, 27.5" collar-to-hem along the back.
Along with the sage green color, the 2.0 release of the swing trench also comes in navy and tan.
7 comments
Do you think it's because they know you're a blogger that they're offering you particularly exceptional customer service? :)
ReplyDeleteI suppose if they really tried, they could've connected the dots between my personal email and blog name. On second thought, nahh, I'm a tiny fish in the huge blogging pond :)
DeleteI love the trench. If I love something, I often buy it in multiple colors or own very similar versions of the same thing.
ReplyDeleteStyle by Joules
I try to avoid buying multiples because there are too many things I like out there! But of course there's been many instances where beloved pieces eventually are no longer wearable and I'm kicking myself for not stocking up.
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ReplyDeleteCee, the trench looks good on you. Will you consider selling one of the identical trench coat?
ReplyDeleteHi Elaine! I would be willing to sell the first jacket which I've worn once. Can you email me at tobrightenmyday@gmail.com? Thanks!
DeleteI'd love to hear from you. Constructive criticisms welcome!